Important information about Solar Command Check


1. The Service

AGL's Solar Command Check Service is available to select AGL customers who have registered and provided the required background information about their solar system.

The Service is designed to alert you if we detect a likely problem with your system or to let you know if your system is producing solar energy. This assessment may take into account:

  • Information provided by you, such as:
    • Size of solar system
    • Number of solar panels
    • Year of installation
  • Recent and historical data from your smart meter about your electricity consumption
  • Other information, such as:
    • An estimate of the amount of energy generated by your solar system
    • Local weather forecasts
    • Average degradation rates of solar systems based on your postcode
    • Monitored performance of other solar systems in your area
    • An estimate of your household energy consumption

AGL's Solar Command Check Service is supplied to you at no cost. Monitoring your system's Solar Command Check results may help you to know when your system appears to be significantly underperforming, compared with our expectations. The Service is not a replacement for regular maintenance.

AGL may modify the functionality of the Service from time to time and may withdraw the Service from some or all customers at any time without prior notice. AGL may also vary the terms on which the Service is provided, in which case we will notify you.

2. Liability

You acknowledge that the Solar Command Check Service assessment takes into account a range of factors, including estimates, which may not reflect your circumstances. Many variables, including higher than estimated household usage and shading, are likely to affect the assessment. To the extent permitted by law:

  • AGL takes no responsibility for any act or omission by, or on behalf of you, in connection with the Solar Command Check Service.
  • In particular, AGL is not liable for any costs incurred by you to investigate or improve the performance of your solar system whether or not in reliance on the Service.
  • You must indemnify AGL against injury, loss or damage suffered by a third party in connection with your use of the Solar Command Check Service and claimed against us, except to the extent that such injury, loss or damage was caused by a negligent act or willful default of AGL.

3. When the Solar Command Check is available

The Service will be activated, in most cases, within 24 hours after you register. As part of the Service, we will notify you via email once the Solar Command Check is available in your My Account.

4. Use of information

You consent to AGL using your metering data for the purposes of providing the Solar Command Check Service to you and to provide and improve our services. We will collect and use your personal information in accordance with AGL's Privacy Policy.