FAQs


About Solar Status



+ Why does it take up to 30 days for new solar customer to get a solar status?

It can take up to 30 days because once you turn on your service, we need to access your home's smart meter data for the last 30 days, then run this through our algorithm, along with other reference sets, to determine your solar status. We'll then update this daily to keep you informed.

If you are a new customer to AGL, we may not have access to your historical usage data and will need to build this 30-day data set from scratch.

If we already have your last 30 days of data, it may take up to 24 hours for your first status to come through.


+ How do I turn my Solar Status service on or off (including notifications)?

To turn your Solar Status service on or off (including notifications) simply log in to My Account.


+ Why aren’t I receiving email or mobile notifications when my status changes?

By default, notifications are turned off for Solar Status. If you would like to receive notifications, then you need to log into your My Account or the AGL app and update your notification settings. Notifications can be received by email and/or mobile.


+ My solar system was recently turned off, so why do I have a Green Status?

Your system status is based on the last 7 days of data from your home's smart meter and other reference data. This means if there’s a substantial change in the smart meter data, such as your solar system being turned off, this will take up to 7 days to be reflected in the system status.


+ My status used to be Green or Amber, but is now Unavailable

If your status has changed from Green or Amber to Unavailable, it could be down to the following:

  • Missing data - normally we receive data daily from the distributor about your energy use, but we may not have received it recently. Once this data is provided, your status should be updated.
  • Installing a solar battery - the installation of a solar battery will also prevent us from estimating your solar energy production. If you have installed a solar battery, we are no longer able to provide you with a Solar Status.

+ Unavailable is the first status I received.

If you have logged in for the first time and you see the Unavailable Status, this could be related to:

  • You are a new Solar Status user - the system takes 30 days to ‘learn’ your solar system’s output. During this time, your status will be ‘Unavailable’. After 30 days, the system should change from ‘Unavailable’ to an alternative status.
  • You have a solar battery - if you have a solar battery installed, we are unable to estimate the amount of solar your system is producing and therefore unable to provide a system status. If this is the case, you can log in to My Account and turn the service off.

+ One or more of my rooftop solar panels was recently damaged, but my status is still Green?

If any of your rooftop solar panels are damaged, we recommend you contact a technician to investigate, as this may impact the current and future efficiency of your solar system.

Depending on the timing of the damage, you may continue to see a Green Status ongoing or for up to 7 days.


+ How can I help maintain my solar system?

The Clean Energy Council suggests that owners of solar systems learn basic safety operations and take responsibility for proper maintenance. Your installer should provide a maintenance schedule to help you with this. Maintenance is necessary to ensure:

  • The solar system is operating correctly.
  • Its performance is maintained.
  • It's safe for everyone in the premises and for any electrical workers working on the distribution network.

But there are many more benefits to regular maintenance of your solar system, including:

  • Lifespan - you'll help preserve system functionality and overall performance for a longer lifespan.
  • Safety - you'll help detect faults, damage and safety issues which will minimise the risk of electrocution and fires.
  • Savings - you'll help ensure maximum output which can lead to lower electricity bills.
  • Investment maintenance - this helps to safeguard against future mechanical problems, extending the life of your system.

Always engage a qualified tradesperson to take on the maintenance of your rooftop solar system.