It can take up to 30 days because once you turn on your service, we need to access your home's smart meter data for the last 30 days, then run this through our algorithm, along with other reference sets, to determine your solar status. We'll then update this daily to keep you informed.
If you are a new customer to AGL, we may not have access to your historical usage data and will need to build this 30-day data set from scratch.
If we already have your last 30 days of data, it may take up to 24 hours for your first status to come through.
To turn your Solar Status service on or off (including notifications) simply log in to My Account.
By default, notifications are turned off for Solar Status. If you would like to receive notifications, then you need to log into your My Account or the AGL app and update your notification settings. Notifications can be received by email and/or mobile.
Your system status is based on the last 7 days of data from your home's smart meter and other reference data. This means if there’s a substantial change in the smart meter data, such as your solar system being turned off, this will take up to 7 days to be reflected in the system status.
If your status has changed from Green or Amber to Unavailable, it could be down to the following:
If you have logged in for the first time and you see the Unavailable Status, this could be related to:
If any of your rooftop solar panels are damaged, we recommend you contact a technician to investigate, as this may impact the current and future efficiency of your solar system.
Depending on the timing of the damage, you may continue to see a Green Status ongoing or for up to 7 days.
The Clean Energy Council suggests that owners of solar systems learn basic safety operations and take responsibility for proper maintenance. Your installer should provide a maintenance schedule to help you with this. Maintenance is necessary to ensure:
But there are many more benefits to regular maintenance of your solar system, including:
Always engage a qualified tradesperson to take on the maintenance of your rooftop solar system.